*Please allow up to 2 weeks for orders to be shipped!

By placing an order, you accept all risks associated with shipping perishable fruits, including the possibility of delays, confiscation, or destruction by customs, as well as minor damages that may occur during transit.

• Returns on fresh fruit are NOT accepted.
• In the unfortunate event that your fruits are severely damaged and inedible, please contact us within 24 hours of receiving your order. Include clear photos in proper lighting of the product (both unopened and opened) highlighting the issues.

We take every precaution to ensure your fruit arrives in excellent condition, but once your package is shipped, it is out of our hands.

• Refund Policy: Refunds are only considered if the fruit is completely inedible once cut open. Minor or cosmetic damages are not grounds for refunds, as they are inherent risks when shipping fresh produce.
• Shipping Damage or Delays:
  If the box itself arrives damaged or your shipment is delayed, please file a shipping claim with the courier used for your delivery (e.g., DHL, UPS, etc.) and notify us of the issue.
• Tracking Your Package:
  We recommend carefully tracking your shipment using the tracking number provided by the courier.

Order Modifications

All orders are subject to change based on the availability and ripeness of fruits. If we are unable to reach you promptly regarding missing or unavailable items, we reserve the right to modify your order and replace items with the closest alternative to avoid shipping delays.

Thank you for your understanding and cooperation!

*Please allow up to 2 weeks for orders to be shipped!

By placing an order, you agree to the following shipping terms and conditions:

• Customs and International Shipping Risks:
  When ordering perishable fruits, you accept the risk of delays, confiscation, or destruction by customs in your country. We do everything possible to ensure compliance with export requirements, but customs clearance is beyond our control.
• Shipping Carrier Responsibility:
  Once your package is shipped, it is in the hands of the courier (e.g., DHL, UPS, etc.). We are not responsible for delays, damage, or other issues caused by the carrier.
• Tracking Your Package:
  A tracking number will be provided for your shipment. It is your responsibility to monitor the package’s progress and ensure someone is available to receive it upon delivery.
• Perishable Nature of Products:
  Due to the perishable nature of fresh fruits, it is crucial to retrieve your package promptly to avoid spoilage.
• Shipping Damage or Delays:
  If your shipment arrives late or the box is damaged, please file a claim directly with the courier. Notify us of the issue, but understand that delays or mishandling by the courier are beyond our control.
• Weather and Transit Conditions:
  Shipping times may vary depending on your location and weather conditions. We pack orders to maximize freshness, but certain factors, such as extreme heat or cold during transit, may affect the product.

Order Modifications and Availability

We reserve the right to modify your order based on the availability and ripeness of fruits. If an item is unavailable and we cannot reach you promptly, we will replace it with the nearest suitable alternative to avoid delaying your shipment.

Thank you for understanding the complexities of shipping fresh fruit!